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The ASNA Technical Support Program

ASNA is committed to providing customers with technical support expertise to assist with development and deployment requests. To meet these needs, ASNA offers a comprehensive support plan for our customers. This plan provides access to trained technical support analysts who will provide problem resolution assistance with installation, implementation and administration of our products. Active Technical Support customers have access to a vast amount of resources available including:

  • On-line documentation
  • Access to ASNA’s Knowledge Base
  • Example programs
  • Technical tips and references
  • Software updates (decimal point upgrades)
  • Release notes
  • Support Forum

Annual Support Program

The purchase of ASNA’s technical support contract entitles developers to technical support for a one year period. Technical support service includes support via telephone, fax, or e-mail. The ASNA support plan provides the following support:

  • Assistance with error messages
  • Submission of problem reports
  • Web access to the online support knowledge database
  • Decimal point upgrade release
  • Technical tips and references, including technical newsletter
  • Emergency after-hour pager support (24 hours a day, 7 days a week) for assistance with DATABASE crashes, (i.e. general database crashes rendering “down-time.”)
  • Resource to Microsoft technology
  • Sample code for illustrative purposes
  • Application Troubleshooting – Software Design Errors

Contacting Technical Support

ASNA’s technical support personnel are available via phone and e-mail Monday through Friday 8:00 am to 5:00 p.m. Central US time. When submitting problems or questions to the ASNA Technical Support team via fax and/or e-mail, please provide information as noted below. This information assists ASNA support personnel in providing the high quality technical support to which our customers are accustomed:

Company name, contact name, telephone number, software release and version number, operating system and version number, and description of the problem.

 

Please have your customer account number ready when placing your call.

ASNA - Americas
14210 Northbrook Drive
San Antonio, TX 78232
USA
M-F 8:00 am to 5:00 pm CST
email: support@asna.com

Tel: 800.984.4847 

ASNA - International
Calle Dos de Maig, 25 3º 3ª
08172 Sant Cugat del Vallès
(Barcelona) Spain

M-F 9:00 am to 5:30 pm Spain
Voice: +34 902 365 787
Fax: +34 932 175 682

 

What people are saying about ASNA Technical Support

“Over the years, ASNA has proven to provide top quality products and services. It is that quality and support that makes it an easy decision to choose AVR for .NET” – Telephone Service Co.

“ASNA support is the best I have ever encountered. You are always prompt and go the extra effort to help.” – Champion Aerospace, Inc.

“I want to take this opportunity to tell you what a wonderful group of people you have working in the technical support area. I have yet to have a question or a problem that I don’t get a quick and comprehensive response. All of the team members are helpful and knowledgeable even in areas outside of Visual RPG. Thanks for putting together such a great team to support your incredible product!’ – Mid-Continent Group

“As usual, you guys are ‘Johnny on the Spot’ with answers!” – Denso Manufacturing